At Kratom Spot, we’re dedicated to being your absolute best source for all things kratom. From top-quality kratom powders, capsules, and accessories to our world-class customer service and satisfaction guarantee, Kratom Spot customers know to expect only the best.
As committed as we are to providing you top-notch service at every turn, sometimes world events outside of our control can interfere with your experience. The US is currently experiencing several such historical events at once, and delivery hiccups are unavoidable.
We are committed to our shipping policies and providing you with the most seamless, satisfying customer experience. We’re still shipping orders same day — but current events may impact delivery speeds.
In the name of transparency, this article addresses the current crises and the Kratom Spot commitment to providing you the very best, no matter the climate.
Lockdowns, Deadly Storms, and Historic Temperatures
It’s no secret that we’re living in strange times. The ongoing COVID-19 pandemic and lockdown have already had a profound impact on our day-to-day life. Compounded with the recent emergence of historic weather events, that impact is all the more powerful.
Winter Storm Uri continues to wreak havoc as it sweeps across much of the continental US. This deadly storm has blasted the area with sleet, snow, and ice. What’s more, the storm has tragically lead to at least 17 deaths.
On top of that, another winter storm, Viola, threatens to place further strain on our infrastructure and way of life. From Texas to Maine, the pathway of this new storm may bring further dangerous weather, lockdown precautions, and damage to crucial infrastructure.
Through all of this, it’s vitally important to stay calm, stay safe, and stay informed about all safety recommendations and storm updates.
What These Events Mean for Kratom Spot
While these historic weather events are ongoing, many aspects of “life as usual” will be impacted throughout the country. Though the greatest impact is on the health and safety of those in affected areas, others throughout the country may also be affected.
When it comes to the Kratom Spot community specifically, customers both in-and-out of storm areas may experience shipping delays.
These possible delays are not the result of a shift in Kratom Spot policy or practices. Rather, they result from overtaxed infrastructure and transportation delays on the part of USPS and other carriers.
We remain committed to providing the best customer experience that we can, and we ask for your understanding during these unprecedented times.
Kratom Spot Shipping Policies
Kratom Spot has and will always be committed to fast, speedy processing of our customers’ orders. Our shipping policy is clear: if you place your order before 2 pm PST (5 pm EST), we’ll ship it out the same day.
Nothing about that has changed during the current COVID-19 lockdown or weather events.
But once we’ve shipped your order, the actual delivery date is out of our hands. Under normal circumstances, the USPS is a remarkably efficient, predictable, and reliable carrier. But the current crises have resulted in delivery delays for both USPS and private carriers.
We understand that timely shipping and delivery is one of the reasons that you’ve made Kratom Spot your #1 stop for kratom online. But during these unprecedented times, we advise our customers to expect some amount of delivery delay.
What Sort of Delays Should You Expect?
USPS currently advises that users may experience delivery delays of several days. We ask that customers be patient in waiting for their orders. But, if more than a week passes after shipping, we encourage you to reach out to customer support with any concerns you may have.
Notably, you may experience shipping delays even if you live in a state that is not affected by the current weather events. Again, these delays are the result of an over-taxed postal service and not the result of a change in Kratom Spot policies or practices.
We apologize for any inconvenience that these delays may cause but assure you that we are committed to doing all we can to provide you with a world-class kratom experience.
Package Tracking and Kratom Spot Customer Service
All Kratom Spot orders come with a USPS tracking number. Using this, customers can trace the movement of their package and receive an estimated delivery date.
USPS tracking numbers are still functioning as usual, but some customers report that USPS delivery estimates are inaccurate. Our national postal service is overtaxed, and its shipping practices have been hit hard by the current crises. Though parcel tracking remains the best way to estimate the delivery date of your package, tracking information may be less reliable now than in the past.
Kratom Spot customer service relies on the same USPS tracking tools and information that you have access to. Unfortunately, we are unable to provide more accurate estimates. However, if you have any questions or require assistance recovering the tracking number for your order, our customer service team is here to help.
Kratom Spot’s Customer Commitment
Despite the many ongoing national emergencies, Kratom Spot remains open, active, and operating at full capacity.
We’re upholding the same shipping policies, customer service, and satisfaction guarantees that have made us the kratom community’s number one choice for kratom online.
But no matter what we do, we cannot reduce the impact that current events have on our national infrastructure and postal service efficiency.
Nonetheless, we are committed to doing everything we can to ensure you have a quality experience with Kratom Spot every time. Should you have any questions or concerns, please reach out to our dedicated support staff.
Thank you for your patience and understanding during these strange times. We ask that you do what you can to stay safe, stay informed, and help your community to cope with the stress of our current crises.