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30-Day Satisfaction Guarantee
Kratom Spot offers Subscribe & Save subscriptions with deliveries every two (2) weeks, four (4) weeks, six (6) weeks, or two (2) months ("Subscription"). By starting a Subscription, you authorize Kratom Spot to automatically charge your saved payment method at the interval you choose until the Subscription is changed, paused, or cancelled under this policy.
Important: recurring payments
By starting a Subscription, you acknowledge that it includes an initial payment and recurring payments, and you are responsible for all renewal charges processed before your cancellation takes effect.
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Cancelling your subscription
You may cancel at any time by logging in to your account and going to My Account → Subscriptions, or by contacting our Customer Support Team at info@kratomspot.com or 888-510-2038.
No cancellation fees
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When cancellation takes effect
After you cancel, no further renewal orders will be created or charged. To avoid being charged for your next delivery, cancel before the next renewal date shown in your account.
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Refunds
Cancelling does not refund orders that have already been processed or shipped. Those orders are covered by our Refund Policy.
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Restarting your subscription
A subscription that is still pending cancellation can be reactivated from your account. You can also start a new Subscription at any time by choosing Subscribe & Save on any eligible product page.
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Confirmation of cancellation
When you cancel in your account, a confirmation appears on screen and the subscription’s status updates in My Account → Subscriptions.
Need help with your subscription?
Our Customer Support Team is available Monday–Friday, 9:00am–5:00pm PST.