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Frequently Asked Questions
What is Kratom?
Kratom (pronounced KRAY-tom) is a common name for the powders or leaves that come from the Mitragyna Speciosa Korthals, a member of the coffee (or Rubiaceae) family. When ingested, users have reported that Kratom expresses various medicinal qualities, from mild discomfort relief to enhanced energy levels, depending on the strain.
Is Kratom safe?
If you have any concerns about using Kratom, consult your doctor. You should only consider using pure, laboratory-tested kratom like that available at Kratom Spot.
How is Kratom used?
Most use Kratom in a capsule form or by mixing the crushed Kratom leaf powder with water to make a tea.
What kind of effects should I expect when taking Kratom?
The effect that Kratom has on your body largely depends on the dosage and strain that you choose. Kratom Spot, unlike most Kratom sites, exclusively sells XL capsules for your convenience. Additional dosage information can be found on our “Products” page.
We recommend that you review the product descriptions and customer reviews carefully to ensure that you’re choosing the strain that meets your specific needs.
Unfortunately, FDA regulations prevent Kratom Spot from making recommendations about specific strains. If you have any questions about which strain is right for you, we recommend doing independent research at non-vendor sites.
Do you regularly test your products?
Yes, we test each new batch of Kratom as soon as we receive it to ensure purity, quality and consistency. Our Kratom is always all-natural, with no additives, fillers, or chemicals.
Is Kratom legal?
Kratom is legal in most of the United States. However, several states, including Arkansas, Wisconsin, Vermont, Indiana, and Alabama have passed legislation banning the local sale and possession of Kratom. Additionally, we are unable to ship to some states, such as Tennessee, due to regulations regarding credit card payments and kratom.
At this time, we ship only to addresses within the continental United States, Alaska, and Hawaii.
When will I receive my order?
Kratom Spot will always ship your order the (business) day it is received. We use USPS Priority day shipping, and we ship all orders same-day, provided the order is placed before 5pm EST.
Under normal circumstances, all orders should be delivered within 2-3 business days, no matter where you are in the country. However, USPS has been experiencing shipping delays due to weather, lack of funding, and other recent events. These events are beyond our control, and we appreciate your understanding on any unforeseen USPS delays.
Do you offer discreet shipping?
All of our packages are boxed in unmarked USPS packages. Every order is shipped discreetly.
Why order from Kratom Spot?
At Kratom Spot, we take pride in the unmatched quality of our products and exceptional customer service. We source our products from the best farms in the world, abiding by Fair Trade practices and using state-of-the-art equipment to ensure the purity and potency of our all-natural Kratom products.
Simply put, Kratom Spot offers you the best of the best. From the moment our crops are harvested to the moment they arrive at your door, you’ll receive only a world-class quality product and experience with Kratom Spot.
What forms of payment does Kratom Spot accept?
We accept all major credit cards. We also accept ACH transactions in the form of eCheck. We do not accept gift cards as a payment option.
Is my payment secure?
We take extreme precautions to ensure that your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and we implement additional generally accepted industry standards. Our payment processor, Authorize.net is the leading payment gateway in the world in terms of security and reliability.
What should I know about my reward points?
Reward points can be accumulated and redeemed on non-promotional items and cannot be combined with any other discounts, promotions, or offers. Items returned for refund will result in reward points being subtracted from the customer’s account, potentially resulting in a negative balance. Reward points have no redeemable cash value. In the event of a customer’s account being terminated either voluntarily or per Kratom Spot’s discretion, any accumulated or unused reward points or coupon codes created by reward points will be forfeited and cannot be redeemed. If a customer has a closed account and re-enrolls to earn reward points, they will not be credited for previously earned reward points and will start with a balance of zero reward points. Reward points cannot be shared between accounts and belong solely to the customer who accumulated them.
What browser is recommended for viewing your website?
The Kratom Spot website recommends using to use Microsoft Edge, Firefox, Google Chrome, or Safari as your internet browser. Internet Explorer has known issues with logins and drop down boxes and is not recommended.
Where is your company located?
While we source our Kratom from farms throughout Southeast Asia, our processing, packaging and shipping takes place at our headquarters in Orange County, California.